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General Terms and Conditions | Complaint Procedure | Terms of Personal Data Processing

General Terms and Conditions

General Terms and Conditions of Christian Centre BEREA
for the provision of accommodation and catering services in the Pension BEREA

  1. Introductory provisions and definitions
    1. These General Terms and Conditions (hereinafter also “GTC“) govern the legal relations between the civic association Christian Centre BEREA, with registered office Harmónia 3190, 900 01 Modra, ID number: 30 794 358, entered in the register of civic associations under the number: VVS/1-900/90-21970 (hereinafter also referred to as the “Provider”) and customers, the persons using the services provided by the Provider.
    2. Services means the services provided by the Provider, namely accommodation services or accommodation and catering services provided on the premises of the accommodation facility BEREA, located at Harmónia 3190, 900 01 Modra (hereinafter also referred to as “Accommodation facility”).
    3. The provider is also the operator of the website https://penzion.berea.sk (hereinafter also referred to as the “website”).
    4. Contact details of the Provider are:
    5. The customer is any person (natural or legal) using any of the services of the Provider.
    6. The consumer is a natural person who does not act within the subject of its business activities when concluding the contract according to these GTC.
    7. The contract means a contract for the provision of services.
    8. The competent authority supervising the legality in the field of consumer protection is:
    9. In the case of any complaints or suggestions, the Customer may also address them directly to the Provider, while we recommend the Customers to use the e-mail address to send complaints and suggestions to the Provider: penzion@berea.sk. Any complaint will be assessed and processed within 10 working days in accordance with the law of the Slovak Republic. At the same time, we inform the consumer about its processing in the same form as the consumer delivered the complaint or suggestion to the Provider.
  2. Reservation of accommodation services – conclusion of a contract
    1. The Customer may order the services offered by the Provider in the following ways:
      1. in person at the address of the accommodation facility
      2. by telephone
      3. by e-mail
      4. via the form located on the website https://penzion.berea.sk/booking
    2. The customer is obliged to provide the following information when booking:
      • number of persons who will use the service
      • number of rooms for which the Customer intends to book
      • type of rooms the Customer intends to book
      • date of arrival
      • date of departure
      • contact details including: first name, surname, telephone number, e-mail
      • range of services: the the Customer is interested only in accommodation services, or in accommodation and catering services at the same time.
    3. In the case that the Customer has made a reservation using the form located on the Provider’s website according to point 1 letter. d) of this Article of the GTC, the submission of the form is considered a proposal for the conclusion of a contract for the provision of services. By sending the form, the Customer confirms that he has read these General Terms and Conditions published on the Provider’s website. The contract is concluded by the acceptance of the proposal by the Provider, which is done by the Provider sending a document called Confirmation of Reservation to the Customer to the e-mail address provided by the Customer in the form.
    4. In the case that the Customer will make a reservation in one of the ways according to point 1 letter a), b) or c) of this article of the GTC, the Customer will be contacted by the Provider after the reservation, which will deliver a document entitled Information about Reservation . Delivery of this document is considered a proposal for the conclusion of the contract by the Provider. The document entitled “Reservation Information” will be delivered to the Customer to the e-mail address notified to the Provider by the Customer or will be presented to him in person at the accommodation facility. Part of this document are also these General Terms and Conditions, which form an integral part of the contract concluded between the Provider and the Customer and which the Customer confirms by accepting the proposal for the conclusion of the contract.
    5. Acceptance of the proposal for the conclusion of the contract by the Customer (in the case of the procedure under point 4 of these GTC) means the consent expressed by e-mail to the document Information about Reservation or the signature of this document by the Customer.
    6. The conclusion of the contract takes place by delivery of the acceptance of the proposal for the conclusion of the contract to the other contracting party.
    7. The document entitled Confirmation of Reservation and the document entitled Information about Reservation contain the following information:
      • identification and contact details of the Provider,
      • identification data of the Customer: name, surname, telephone number, e-mail,
      • identification and address of the accommodation facility,
      • date and earliest time of arrival,
      • date and latest time of departure,
      • reservation number,
      • number of persons to be accommodated,
      • number of reserved rooms,
      • type of reserved rooms,
      • a link to these General Terms and Conditions,
      • range of services: the the Customer is interested only in accommodation services, or in accommodation and catering services at the same time.
    8. The Contract is concluded for a definite period of time and terminates upon fulfilment of the obligations of the Provider and the Customer.
    9. The contract may also be terminated by agreement of the contracting parties, or by withdrawing from it.
  3. Price for services
    1. The price for the services is part of the contract concluded between the Provider and the Customer, and this price will be notified by the Provider to the Customer before the conclusion of the contract. This price is final and does not include any additional fees. The price depends on the duration of the contract, as well as the scope of services and the number of accommodated guests. The price includes accommodation tax of € 1.00 per person per night.
    2. The price for services can be paid in cash or by bank transfer / cash deposit to the Provider’s account, based on the invoice issued by the Provider on the day of the Customer’s departure from the accommodation facility (the invoice is due in 14 calendar days). The method of payment of the price for services is up to the Customer.
    3. The price for the services will be paid by the Customer:
      • in case of payment in cash – on the day of departure from the accommodation facility, the on the day of termination of the contract,
      • in the case of payment by bank transfer / cash deposit to the Provider’s account, on the basis of an invoice issued by the Provider – within the due date according to the issued invoice.
    4. The base currency is the Euro. The Provider is not a VAT payer.
  4. Change of reservation by the Customer
    1. Any changes to the reservation are possible only in agreement with the Service Provider and are not legally claimable.
    2. Changes to the reservation mean in particular: change of arrival, change of departure, change of type of room, change of number of rooms, change of number of accommodated guests, change of range of services and the like.
    3. The Customer is entitled to request a change of reservation in person, by telephone or e-mail. When requesting a change of reservation, the customer must state the reservation number, which was notified to him by the Provider. The request for a change of reservation can be made exclusively by the Customer with whom a contract has been concluded or by a person authorized by this Customer in writing.
    4. The change of the reservation arises exclusively on the basis of a mutual agreement of the contracting parties, while this change may also be associated with a change in the price for the service ordered by the Customer. Until the parties change the reservation, the original reservation applies – and thus the original contract.
    5. After receiving the request for a change of reservation by the Customer, the Provider will send (if it agrees with the change or part thereof) to the Customer a document entitled Change of reservation, which means a proposal to conclude an amendment to the contract. This document will be sent by the Provider to the Customer by e-mail to the Customer’s e-mail address specified in the original reservation or will be delivered to him in person at the accommodation facility.
    6. The change of the reservation and thus also the change of the concluded contract occurs by the acceptance of the proposal according to point 5 of this article of the GTC by the Customer, which the Customer makes either by expressing consent via e-mail or by signing the document Change of reservation. At the moment of acceptance of the Provider’s proposal according to point 5, the contract is changed.
  5. Cancellation of the reservation by the Customer
    1. The customer is entitled to cancel the reservation of services, and thus withdraw from the concluded contract, under the conditions set out in these GTC. Zrušenie zmluvy sa uskutoční buď doručením e-mailu Poskytovateľovi alebo doručením písomného zrušenia rezervácie.
    2. Cancellations must include the following information:
      • Customer identification data,
      • number of reservation.
    3. In the case of cancellation of the reservation, in certain cases the Provider is entitled to payment of a cancellation fee, under the following conditions:
      1. In the case that the Customer cancels the reservation earlier than 60 days before the date of arrival, the the date of commencement of the provision of services, the Customer does not pay any cancellation fees.
      2. In the case that the Customer cancels the reservation between 59th and 31st the day before the date of arrival, the before the date of commencement of the provision of services, the Customer is obliged to pay a cancellation fee in the amount of 20% of the price of the ordered services to the Provider’s account on the basis of an invoice issued by the Provider.
      3. In the case that the Customer cancels the reservation between 30th and 7th the day before the date of arrival, the before the date of commencement of the provision of services, the Customer is obliged to pay a cancellation fee in the amount of 50% of the price of the ordered services to the Provider’s account on the basis of an invoice issued by the Provider.
      4. In the case that the Customer cancels the reservation less than 6 days (including the sixth day) before the date of arrival, the before the date of commencement of the provision of services, the Customer is obliged to pay a cancellation fee in the amount of 100% of the price of the ordered services to the Provider’s account on the basis of an invoice issued by the Provider.
    4. In the case that the Customer on the day of arrival, the on the day of the start of the provision of services, does not start the accommodation and does not arrive at the accommodation facility, he is obliged to pay the price for services in the range of 100% of the price of the ordered services.
  6. Change or cancellation of the reservation by the Provider
    1. In the case that it is not possible for the Provider to provide the Customer with the services ordered by him (in whole or in part) in accordance with the concluded contract, the Provider is obliged to immediately inform the Customer of this fact in the manner in which the contract was concluded. At the same time, the Provider will provide the Customer with a replacement service corresponding to the scope and content of the originally agreed service. In the case that the Customer accepts this replacement service (in the manner in which the replacement service was provided), the acceptance of the replacement service by the Customer changes the contract.
    2. In the case that the Customer does not accept the Provider’s replacement service pursuant to point 1 of this article of the GTC, the contract terminates upon delivery of the Customer’s non-acceptance of the replacement service by the Customer.
    3. The Provider is entitled to cancel reservations and thus withdraw from the contract without providing a replacement service in the case that circumstances arise that exclude the Provider’s liability. The Provider is obliged to immediately inform the Customer about this fact, in the manner in which the contract was concluded.
    4. Circumstances excluding the Provider’s liability under point 3 of this article of the GTC are such obstacles that occurred independently of the Provider’s will and prevent the Provider from fulfilling its obligations under the contract and it cannot be reasonably assumed that the Provider can anticipate them at the time of the contract and the Provider cannot remove the obstacle. These are obstacles due to force majeure, in particular: natural disasters, a state of emergency, a state of war, a strike, an interruption in the supply of energy and the like.
  7. General provisions concerning accommodation
    1. The Provider is obliged to start providing the service to the Customer, and thus to allow him accommodation, on the day of starting the provision of the service from 14:00.
    2. The Customer is obliged to terminate the provision of the service, and thus to leave the room in which the accommodation services were provided on the last day of the provision of the service, by 10:00 am.
    3. At the beginning of the accommodation, the Customer is obliged to notify the Provider of any defects, damage or other shortcomings of the room provided to him by the Provider, including its equipment.
    4. The Customer shall be liable for any damage caused in the room, accommodation facility, as well as to the equipment and facilities of the accommodation facility and room, as well as to the property of third parties, himself or persons using services provided by the Provider under the contract concluded between the Provider and the Customer.
    5. When using the services, the Customer is obliged to respect the contract, these GTC, the instructions of the Provider and its employees, as well as generally binding legal regulations. In the case of a breach of these obligations, the Provider is entitled to withdraw from the contract and terminate the provision of services to the Customer.
    6. The Customer and all persons who use the services provided by the Provider on the basis of a contract concluded between the Provider and the Customer are obliged to comply with the smoking ban in the entire accommodation facility. For violation of this prohibition, the person violating this prohibition is obliged to pay the Provider a fine of €100.00, for the fulfilment of which the Customer is responsible and in case this obligation is not fulfilled by the infringing person, the Customer is obliged to pay this fine.
    7. In case of loss of room keys, the Customer is obliged to pay the Provider a fine of €10.00.
    8. The customer has the opportunity to order catering services in addition to accommodation services. These are provided in accord with the following guidelines:
      1. Breakfast is served in the dining room in the form of buffet tables, from 8:00 am. until 9:30 am, or otherwise according to the agreement with the accommodated group. In the case that the Customer does not show up for breakfast at the specified time, he is not entitled to a replacement meal or a refund.
      2. Lunches take place in the dining room of the Pension so that the Customer has the opportunity to choose food according to the current daily menu made by the Accommodation Facility. Lunches take place from 12:00 pm until 2:00 pm, or otherwise according to the agreement with the accommodated group. In the case that the Customer does not show up for lunch at the specified time, he is not entitled to a replacement meal or a refund.
      3. Dinners take place in the dining room of the pension so that the customer has the opportunity to choose food according to the current daily menu. Dinners take place from 6:00 pm until 7:30 pm, or otherwise by agreement by the acquired group. In the case that the Customer does not show up for dinner within the specified time, he is not entitled to the provision of a replacement meal or a refund.
  8. Withdrawal of the Customer from the contract without giving a reason
    1. The Consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the date of conclusion of the contract.
    2. If the Consumer wants to exercise this right, he must notify the Provider of the withdrawal from the contract no later than the last day of the specified period or hand over this withdrawal by post no later than the last day of the period to the Provider’s address, which is: Pension BEREA, Harmónia 3190, 900 01 Modra.
    3. Withdrawal from the contract may also be applied to the Provider in person, in paper form or in the form of a record on another durable medium (eg e-mail). It is also possible to apply for withdrawal from the contract via the Form for withdrawal from the contract, which is available on the Provider’s website and also for inspection at the address of the accommodation facility. The consumer is also entitled to withdraw from the contract orally, in particular by a clearly formulated statement of the consumer expressing his intention to withdraw from the contract. We recommend the consumer to indicate the reservation number when withdrawing from the contract.
    4. By withdrawing from the contract, the contracting parties are obliged to return the feasance provided to each other.
    5. The consumer cannot, with reference to § 7 par. 6 letter k) of Act no. 102/2014 Coll., withdraw from the contract, the subject of which is the provision of accommodation services for a purpose other than the purpose of housing or catering services, if the provision of services began with the express consent of the consumer and the consumer declared that he was duly informed that by giving this consent, he loses the right to withdraw from the contract.
  9. Alternative dispute resolution
    1. In the event that the Customer, who is a consumer, is not satisfied with the manner in which the Provider handled his complaint or believes that the Provider has violated his rights, he has the right to contact the Provider with a request for rectification. If the Provider responds to the Customer’s request pursuant to the previous sentence in a negative manner or does not respond to such a request within 30 days from the date of its sending to the Customer, the Customer has the right to file a motion to initiate alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws. The relevant subject for alternative resolution of consumer disputes with the Provider is the Slovak Trade Inspection or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at www.mhsr.sk); the customer has the right to choose which of the listed ADR entities to turn to. To submit a proposal for the alternative resolution of their consumer dispute, the customer may use the online dispute resolution platform available on the website ec.europa.eu/consumers/odr. All other information regarding the alternative resolution of disputes between the Provider and the Customer – consumer arising from the contract as a consumer contract or related to the contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws.
  10. Final provisions
    1. The Provider reserves the right to change the General Terms and Conditions. The obligation to notify the change of the General Terms and Conditions in writing is fulfilled by placing it on the Provider’s website. In the case of a change in the General Terms and Conditions, the relationship between the Provider and the Customer is governed by the General Terms and Conditions valid and effective at the conclusion of the contract, up to the moment of its termination.
    2. For contractual relations (as well as other legal relations that may result from the contractual relationship) with natural persons who do not act within the subject of their business activity when concluding a contract according to these GTC, apply in addition to the general provisions of Act no. 40/1964 Coll. Civil Code as amended, as well as special regulations, especially Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the Provider’s premises and Act no. 250/2007 Coll. on consumer protection.
    3. For contractual relations (as well as other legal relations that may result from the contractual relationship) with legal entities, resp. with natural persons – entrepreneurs, apply also the provisions of Act no. 513/1991 Coll. Commercial Code as amended.
    4. These General Terms and Conditions contains as integral part the Complaint Procedure, which is available on the Provider’s website.
    5. These General Terms and Conditions shall enter into force and effect on April 19, 2021.

These General Terms and Conditions can be downloaded using this link.

Complaint Procedure

Complaint Procedure of Christian Centre BEREA
for the provision of accommodation and catering services in the Pension BEREA

  1. General provisions
    1. This complaint procedure is issued in accordance with Act no. 40/1964 Coll. Civil Code as amended (hereinafter referred to as the “Civil Code”), Act no. 250/2007 Coll. on Consumer Protection as amended (hereinafter referred to as the “Consumer Protection Act”), Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the Provider, as amended, and Act no. 22/2004 Coll. on electronic commerce as amended.
    2. The provider is the Christian Centre BEREA, with its registered office at Harmónia 3190, 900 01 Modra, ID number: 30 794 358, registered in the register of civic associations under the number: VVS/1-900/90-21970, email: penzion@berea.sk, telephone number: +421 917 541 894 (hereinafter referred to as the “Provider”).
    3. The Provider is also the operator of the website https://penzion.berea.sk (hereinafter also referred to as the “website”).
    4. The Complaints Procedure regulates the rights and obligations of the Customer – the consumer in exercising the rights arising from service defects in accordance with the concluded contract for the provision of services.
    5. The Customer is any person (natural or legal) using the services or any of the Provider’s services.
    6. A consumer is a natural person who, when concluding a contract in accordance with these General Terms and Conditions does not act within the scope of his business activity.
    7. Services are services provided by the Provider, namely accommodation services or accommodation and catering services provided on the premises of the accommodation facility located at Harmónia 3190, 900 01 Modra (hereinafter also referred to as “Accommodation facility”).
  2. Links
    1. This Complaints Procedure forms part of the General Terms and Conditions published on the Provider’s Website.
  3. Liability of the Provider for service defects
    1. The Provider is obliged to provide services in the usual quality and in accordance with the concluded contract for the provision of services (hereinafter also referred to as the “contract”), the in particular to the agreed extent, in the agreed manner and at the agreed time.
  4. Procedure for exercising rights from liability for defects (Complaints)
    1. The customer is entitled to file a complaint against:
      1. Scope, quality and accuracy of the service provided
      2. Timeliness of service provision
      3. The correctness of the price for the service
    2. The customer is entitled to file a complaint by delivering the complaint to the address: Pension BEREA, Harmónia 3190, 900 01 Modra and/or by email to the address: penzion@berea.sk. The Customer may also exercise the right to file a complaint in person at the Provider’s registered office.
    3. When making a complaint, the Customer fills in the Complaint form, which is made available to the Customer on the Provider’s Website or otherwise notifies the Provider of the complaint of the offered service. In the case of a complaint, the Customer shall state his identification and contact data (name, surname, residence, email, telephone number) and describe what the defect in the service provided is. In the case of a complaint, the Customer shall also state which of the claims for liability for defects he asserts. In the case of a complaint by a complaint form or other document containing a complaint (hereinafter also referred to as the “complaint form”), the Customer shall send the complaint form to the Provider in the manner specified in point 2 or hand it over to the Provider.
    4. Upon receipt of the complaint form or personal application of the complaint by the Provider, the Customer will be issued a confirmation of the complaint immediately; if serious circumstances prevent this without undue delay, but at the latest together with the document on the handling of the complaint.
    5. The provider will handle the complaint immediately, in justified cases, the complaint can be settled later. However, the handling of the complaint may not be longer than 30 days from the date of the complaint. After the expiration of the 30-day period for handling the complaint, the Customer has the right to withdraw from the contract for the provision of services concluded with the Provider and will be refunded the full amount paid for the service.
    6. The consumer is entitled to reimbursement of the necessary costs (especially postage, which he paid when sending the complaint form), which he incurred in connection with the exercise of legitimate rights from liability for defects in services.
    7. The Provider is obliged to inform the Consumer about the handling of the complaint and about the method of its handling, in a suitable and verifiable form (in writing), no later than within 30 days from the date of the complaint. The Provider is obliged to issue a written document on the handling of the complaint no later than 30 days from the date of the complaint.
    8. The completion of the complaint procedure (complaint) is considered to be its settling. Complaint settling means the termination of the complaint procedure by returning the price for the service, paying a discount on the price for the service by providing a replacement service or its justified rejection.
  5. Customer’s rights in exercising the rights from liability for defects
    1. In the case of a defect that can be rectified, the Customer has the right to have it rectified free of charge, in good time and properly. The provider is obliged to eliminate the defect without undue delay. The customer may request a replacement service instead of rectifying the defect.
    2. If it is a defect that cannot be rectified, the Customer has the right to provide a replacement service, a discount on the price of the service or has the right to withdraw from the contract and demand a refund. The same rights belong to the Customer in the case of remediable defects, but if the Customer cannot properly use the provided service due to the recurrence of the defect or due to a larger number of defects.
  6. Final provisions
    1. This complaint procedure is valid and effective from the moment of its publication on the Provider’s Website on April 19, 2021
    2. The Provider reserves the right to change these Complaints Procedure. The obligation to notify the change of the Complaints Procedure in writing is fulfilled by placing it on the Provider’s website.

This Complaints Procedure can be downloaded using this link.

Processing of Personal Data

INFORMATION FOR THE DATA SUBJECT CONCERNED IN CONNECTION WITH THE COLLECTION AND PROCESSING OF PERSONAL DATA provided by the controller to the data subject when collecting personal data from the data subject

The Controller hereby in accordance with Article 13 part 1. and 2. Regulation (EU) 2016/679 of the European Parliament and of the Council issued 27th of May 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46 /EC (General Data Protection Regulation) (hereinafter “Regulation“) provides the Data Subject , from whom the Controller obtains personal data concerning him/her, with the following information:

Identity and contact details of the Controller: The Controller is the Christian Centre BEREA, with its registered office at Harmónia 3190, 900 01 Modra, ID number: 30 794 358, entered in the register of civic associations under the number: VVS/1-900/90-21970, email: penzion@berea.sk, telephone number: +421 917 541 894.

Contact details of the responsible person:
Christian Centre BEREA, Person responsible for personal data protection, Harmónia 3190, 900 01 Modra, email: osobneudaje@berea.sk

Personal data processed:
The Controller processes the following personal data: first name, surname, residence, telephone number, date of birth, email address, identity card number, passport number, nationality, IP address, cookies.

Purposes of the processing of personal data:
The purposes of processing the personal data of the Data Subject are:

  1. processing of accounting documents
  2. fulfilment and registration of contracts,
  3. records of clients and contractual partners for the purposes of concluding and fulfilling contracts
  4. archiving of documents in accordance with legal regulations
  5. correspondence and communication

Legal basis for the processing of personal data of the Data Subject: The legal basis for the processing of personal data of the Data Subject will be, depending on the specific personal data and the purpose of their processing, the Data Subject’s consent to the processing of personal data, fulfilment of the Controller’s legal obligation or performance of the contract to which the Data Subject is a party.

Specification of legitimate interests pursued by the Controller or a third party: Not applicable.

Recipients or categories of recipients of personal data:
The recipients of the personal data of the Data Subject may be employees and members of the Contoller’s bodies, co-workers of the Controller, its business partners, suppliers and contractual partners, in particular: accounting company, company providing legal services to the Controller, company providing services related to software creation and maintenance. The recipients of personal data will also be the tax office and other state bodies, in cases stipulated by law.

Information on the intended transfer of personal data to a third country: We are not transferring personal data to a third country.

Retention period of personal data:
Personal data will be kept in accordance with the law for the necessary time, which will be necessary for the purposes of performance of the contract and their subsequent archiving.

Instruction on the existence of relevant rights of the Data Subject:
Data Subject has, inter alia, the following rights:

  1. Data Subject’s right of access to data pursuant to Article 15 of the Regulation,the content of which is:
    1. the right to obtain from the Controller a confirmation as to whether personal data concerning the Data Subject are being processed;
    2. in the case that the personal data of the Data Subject are processed, the right to access the processed personal data and the right to obtain the following information:
      • information on the purposes of processing;
      • information on the categories of personal data concerned;
      • information on the recipients or categories of recipients to whom the personal data have been or will be provided, in particular in the case of recipients in third countries or international organizations;
      • if possible, information on the expected retention period of personal data or, if this is not possible, information on the criteria for determining it;
      • information on the existence of the right to request from the Controller the correction of personal data concerning the Data Subject or their deletion or restriction of processing and on the existence of the right to object to such processing;
      • information on the right to complain to the supervisory authority;
      • if personal data have not been obtained from the Data Subject, any available information as to their source;
      • information on the existence of automated decision-making, including the profiling referred to in Article 22 part 1. and 4. of the Regulation and, in such cases, at least meaningful information on the procedure used, as well as the meaning and expected consequences of such processing of personal data for the Data Subject;
    3. the right to be informed of the adequate safeguards under Article 46 of the Regulation concerning the transfer of personal data where personal data are transferred to a third country or to an international organization;
    4. the right to provide a copy of the personal data being processed, provided, however, that the right to provide a copy of the personal data processed must not adversely affect the rights and freedoms of others;
  2. the Data Subject’s right to rectification under Article 16 of the Regulation, which contains:
    1. the right to have incorrect personal data concerning the Data Subject corrected by the Controller without undue delay;
    2. the right for the incomplete personal data of the Data Subject to be supplemented, including by providing a supplementary statement of the Data Subject;
  3. the Data Subject’s right to erasure of personal data (the so-called “forgetfulness” right) under Article 17 of the Regulation, the content of which is:
    1. the right to obtain from the Controller without undue delay the deletion of personal data concerning the Data Subject, if any of the following reasons is met:
      • personal data are no longer needed for the purposes for which they were obtained or otherwise processed;
      • the Data Subject shall withdraw the consent on the basis of which the processing is carried out, provided that there is no other legal basis for the processing of personal data;
      • the Data Subject objects to the processing of personal data pursuant to Article 21 part 1. of the Regulation and no legitimate grounds for processing personal data prevail, or the Data Subject objects to the processing of personal data pursuant to Article 21 part 2. of Regulation;
      • personal data were processed illegally;
      • personal data must be deleted in order to comply with a legal obligation under European Union law or the law of the Member State to which the Controller is subject;
      • personal data were obtained in connection with the offer of information society services pursuant to Article 8 part 1. of the Regulation;
    2. the right of the Controller who disclosed the Data Subject’s personal data, taking into account the available technology and the costs of implementing the measures, to take appropriate measures, including technical measures, to inform other Data Processors that the Data Subject requests them to delete all links to such personal data, a copy or replica thereof;
      at the same time, the right to delete personal data with the content of rights under Article 17 part 1. and 2. of the Regulation [it the with the content of rights under (i) and (ii) of this point c) point J. of this document] does not arise if the processing of personal data is necessary:

      1. to exercise the right to freedom of expression and information;
      2. to fulfil a legal obligation requiring processing under European Union law or the law of the Member State to which the Controller is subject, or to fulfil a task carried out in the public interest or in the exercise of public authority entrusted to the Controller;
      3. on grounds of public interest in the field of public health in accordance with Article 9 part 2. point h) and i) of Regulation as well as Article 9 part 3. of the Regulation;
      4. for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with Article 89 part 1. Regulations, in so far as it is probable that the right referred to in Article 17 part 1. of the Regulation will make it impossible or seriously difficult to achieve the objectives of such processing of personal data; or
      5. to prove, assert or defend legal claims;
  4. the right of the Data Subject to restrict the processing of personal data pursuant to Article 18 of the Regulation, the content of which is:
    1. the right to have the Controller restrict the processing of personal data in one of the following cases:
      • the Data Subject shall challenge the accuracy of the personal data during a period allowing the Controller to verify the accuracy of the personal data;
      • the processing of personal data is illegal and the Data Subject objects to the deletion of the personal data and calls instead for a restriction on their use;
      • The Controller no longer needs personal data for the purposes of processing, but the Data Subject needs them to prove, assert or defend legal claims;
      • The Data Subject objected to the processing under Article 21 part 1. of the Regulation, until it is verified whether the justified reasons on the part of the Controller outweigh the justified reasons of the Data Subject;
    2. the right, in the event that the processing of personal data has been restricted pursuant to point (i) of this point d) point J. of this document, such limited personal data, with the exception of storage, shall be processed only with the consent of the Data Subject or to prove, assert or defend legal claims, or to protect the rights of another natural or legal person, or for reasons of overriding public interest of the European Union or a Member State;
    3. the right to be informed in advance of the lifting of the restriction on the processing of personal data;
  5. the right of the Person concerned to fulfil the notification obligation towards the recipients pursuant to Article 19 of the Regulation, the content of which is:
    1. the right for the Controller to notify each recipient to whom personal data have been provided of any rectification or erasure of personal data or restrictions on processing carried out pursuant to Article 16, Article 17 part 1. and Article 18 of the Regulation, unless this proves impossible or involves a disproportionate effort;
    2. the right for the Controller to inform the Data Subject about these recipients, if the Data Subject so requests;
  6. the Data Subject’s right to data portability pursuant to Article 20 of the Regulation, which contains:
    1. the right to obtain personal data concerning the Data Subject and which he/she has provided to the Controller in a structured, commonly used and machine-readable format and the right to transfer such data to another controller without the Contrllers’s obstruction, if:
      • processing shall be based on the consent of the Data Subject pursuant to Article 6 part 1. point a) of the Regulation or Article 9 part 2. point a) of the Regulation, or on a contract pursuant to Article 6 part 1. point b) of the Regulations, and at the same time
      • processing is performed by automated means, and at the same time
      • the right to obtain personal data in a structured, commonly used and machine-readable format and the right to transfer such data to another controller without the Controller’s defense preventing it shall not adversely affect the rights and freedoms of others;
    2. the right to transfer personal data directly from one controller to another, as far as is technically possible;
  7. the right of the Data Subject to object pursuant to Article 21 of the Regulation, which contains:
    1. the right to object at any time on grounds relating to the specific situation of the Data Subject against the processing of personal data concerning him or her carried out pursuant to Article 6 part 1. point e) or f) of the Regulation, including objections to profiling based on these provisions of the Regulation;
    2. [in the case of the exercise of the right to object at any time on grounds relating to the specific situation of the Data Subject against the processing of personal data concerning him or her carried out pursuant to Article 6 part 1. point e) or f) of the Regulation, including objections to profiling based on these provisions of the Regulation] the right not to further process the personal data of the Data Subject unless he proves the necessary legitimate reasons for processing which outweigh the interests, rights and freedoms of the Data Subject, or reasons to prove, assert or defend legal claims
    3. the right to object at any time to the processing of personal data concerning the Data Subject for the purposes of direct marketing, including profiling, in so far as it relates to direct marketing; in this case, if the Data Subject objects to the processing of personal data for direct marketing purposes, the personal data may no longer be processed for such purposes;
    4. (in connection with the use of information society services) the right to exercise the right to object to the processing of personal data by automated means using technical specifications;
    5. the right to object, on grounds relating to the specific situation of the Data Subject, to the processing of personal data concerning the Data Subject if the personal data are processed for the purposes of scientific or historical research or for statistical purposes pursuant to Article 89 part 1. of the Regulation, but except where processing is necessary for the performance of a task for reasons of public interest;
  8. the right of the Data Subject related to automated individual decision-making under Article 22 of the Regulation, which contains:
    1. the right not to be subject to a decision based solely on the automated processing of personal data, including profiling, which has legal effects affecting or similarly affecting him/her, except in cases under Article 22 part 2. of the Regulation [unless the decision is: (a) necessary for the conclusion or fulfillment of the contract between the Data Subject and the Controller, (b) permitted by the law of the European Union or by the law of the Member State to which the Controller is subject and which also lays down appropriate measures guaranteeing the protection of the rights and freedoms and legitimate interests of the Data Subject or (c) based on the expressed consent of the Data Subject].

Instruction on the right of the Data Subject to withdraw the consent to the processing of personal data:
 The Data Subject is at any time entitled to withdraw his consent to the processing of personal data, without affecting the lawfulness of processing of personal data based on the consent given before its revocation.

The Data Subject is at any time entitled to withdraw his consent to the processing of personal data – in whole or in part. The partial withdrawal of consent to the processing of personal data may concern a certain type of processing operation(s), while the lawfulness of the processing of personal data to the extent of the remaining processing operations remains unaffected. The partial withdrawal of consent to the processing of personal data may relate to a specific purpose of the processing of personal data / certain specific purposes of the processing of personal data, while the lawfulness of the processing of personal data for other purposes remains unaffected.

The data subject may exercise the right to revoke the consent to the processing of personal data in paper form to the Controller’s address registered as its registered office in the Commercial Register at the time of revoking the consent to the processing of personal data or in electronic form by electronic means (by sending an e-mail to the Controller’s e-mail address stated when identifying the Controller in this document or by filling in electronic form published on the Controller’s website).

Instruction on the right of the Data Subject to lodge a complaint to the supervisory authority:
The Data Subject has the right to lodge a complaint with the supervisory authority, in particular in his Member State of habitual residence, place of work or alleged infringement, if he considers that the processing of personal data concerning him is contrary to the Regulation, without affecting any other administrative or judicial rectification. The supervisory body in the Slovak Republic is the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava, ID number: 36 064 220, email: statny.dozor@pdp.gov.sk, phone number: +4212 3231 3214.

Information on the existence / non-existence of the Data Subject’s obligation to provide personal data:
The Controller informs the Data Subject that the provision of personal data of the Data Subject is necessary for the conclusion of the contract and for its fulfilment. The Controller informs the Data Subject that the Data Subject is not obliged to provide personal data nor is he / she obliged to give consent to their processing. Failure to provide personal data and / or failure to give consent to the processing of personal data will result in the Controller not being able to conclude and fulfil the contract.

Information related to automatic decision making, including profiling:We do not use automatic decision making nor profiling.